girl touching mobile resting on the sofa

Mobile Apps; Xerox Makes Them Work for Business, Too

NORWALK, Conn. — Business apps are gaining traction in the workplace and are just behind games in terms of number of downloads. Xerox (NYSE: XRX) is charging forward and reinforcing its leadership in mobile printing with five new business apps helping employees create, share and process information without servers, middle-ware or IT support.

“Smartphones and tablets open up tremendous opportunities to leverage our office technology, enabling people to be productive whether they are on-site or working remotely,” said Jim Rise, senior vice president, Office and Solutions Business Group, Xerox. “We are already recognized as a leader in office software and solutions, and with these business apps we are delivering new ways to drive productivity and agility.”

Mobile print simplicity for Android users

Android users can download the Xerox Print Service Plug-in for a range of print options including paper and color selection, finishing features such as stapling and collating, and a PIN code for a secure release. Free on Google Play, the app identifies and configures the device to Xeroxmultifunction printers (MFPs), ConnectKey®-enabled MFPs and office printers.

For Android users in a mixed vendor print environment, the Mopria Alliance offers a universal plug-in that facilitates two-sided printing, paper size and page range. As a founding member of the Alliance, Xerox actively supports developing standards for simple wireless printing.

New apps = productivity boost

Adding to ConnectKey-enabled MFPs’ output efficiencies are new apps that enhance remote, secure printing and faster fax transmissions:

  • Xerox Mobile Print Cloud 3.0: enables users to send print jobs to a single location independent email address via a ConnectKey app; a pin code is provided allowing for the secure release of the document at the device. Additionally, an updated version of the Mobile Print Portal supports printing to any printer regardless of manufacturer.
  • Sagemcom XMediusCLOUD Fax App: is an innovative app and cloud solution with attractive benefits for businesses. It offers more efficient transmissions of faxes and streamlined workflow from the MFP or an organization’s email system. As a cloud technology offering, customers only pay for what is needed or used.

With the Xerox Mobile Link App, users can create personalized, one-touch workflows on their mobile device to remotely control a Xerox MFP and transmit documents to the cloud, fax, email or other destinations. Once created the workflows are saved as icons in the app allowing for easy, repeatable use.

Closing the accessibility gap

Of the 15 million visually impaired residents of the United States, nearly 38 percent1 are employed.  Xerox’s Adaptable Accessibility Solution, with audible and talk-back features, helps the blind and visually impaired print, scan, email and fax on its MFPs. The touch screen tablet also features oversized, easy-to-see application icons and an adjustable mounting bracket for viewing at various heights accommodating those that use wheelchairs.

A complementary offering, the Xerox Mobile Access App, allows tablet users to view, manage and operate the Xerox MFP remotely with functions for copy, email, scan or secure print release. The app also includes talk-back capability and is planned to be available on Google Play and the Apple App Store.


The Xerox Print Service Plug-in for Android and the Xerox Mobile Link App are available worldwide; the Xerox Adaptable Accessibility Solution will be available late May in the U.S.

The Sagemcom XMediusCLOUD Fax App is available worldwide via Xerox channel partners.

The Xerox Mobile Access App will be available in the U.S. in late June; the Xerox Mobile Print Cloud 3.0 will be available worldwide in late May.

Read More

Xerox Printer Cut Away

Xerox and Fotoba Establish New Wide Format Speed Benchmark: Five Seconds for Full-Bleed Prints

NORWALK, Conn. — A new solution from Xerox and Fotoba provides the industry’s fastest production of full-bleed and multi-up posters, banners and signage, at speeds as fast as five seconds per page.

The Fotoba FHS42 Cutter runs in-line with the Xerox Wide Format IJP 2000 to increase automation and accelerate delivery speeds. For printers, that means opportunities to improve their profitability and to become the go-to shop for quick turnarounds.

The cutter has one horizontal and as many as four vertical trimming blades for 1-, 2-, or 3-up full-bleed finishing. The system reads embedded crop marks on each print to align and continuously adjust its cutting blocks to deliver cuts accurate to 0.04 inches (1 millimeter).

Xerox partnered with Fotoba to customize the cutter to match key specifications of the IJP 2000, including synchronizing speeds at 4,520 square feet (420 square meters) per hour and qualifying the same wide range of media. These include matte coated, photo gloss, satin, blueback and backlit/stoplight films, enabling printers to offer their customers a wide range of applications.

In addition to fast turnarounds of finished prints, the cutter’s flexible trimming options let shops produce any size job without having to stock multiple roll sizes or make frequent roll changes, saving time and money. Its self-sharpening blades also minimize maintenance requirements.

The IJP 2000 and Fotoba FHS42 Cutter will be on display at FESPA (Federation of European Screen Printers Associations) 2015 in Cologne, Germany, May 18-21.


The Fotoba FHS42 Cutter is available worldwide from Xerox wide format resellers as a retrofit or an optional add-on.

Read More

Always ready to help you. Happy young woman in headset looking at camera and smiling while sitting at her working place

Xerox in Leaders Quadrant of Gartner’s Customer Management Contact Center BPO Report for Third Consecutive Year

NORWALK, Conn. — Industry research firm Gartner, Inc. placed Xerox (NYSE: XRX), in the Leaders Quadrant of its December 2014 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing.

The Magic Quadrant is a proprietary research tool developed by Gartner that evaluates companies on completeness of vision and ability to execute.

“Gartner’s evaluation of the market landscape sets a standard that customers highly regard when choosing a provider,” said Simon Verzijl, group president of Xerox’s customer care services.  “We believe our placement in the Leaders Quadrant proves our innovative services, global footprint and deep industry knowledge of business processes are key factors in meeting clients’ needs.”

Through 52,000 customer management agents using 30 different languages, Xerox handles more than 2.5 million contact center interactions daily for some of the world’s largest brands in more than 160 customer care centers. Xerox provides customer care support to a range of industries including technology, communications, banking and financial services, travel, retail, education, government, pharmaceuticals and healthcare.

Read More