With Xerox® Connect Advantage you will receive the most efficient and satisfactory service for every situation— in the way that works for you. This means faster resolution of issues, minimal disruption, maximum uptime and ease of use.
On The Device:
On the Device Performance is continually monitored and adjustments are made automatically. You can resolve an issue without ever having to call Xerox. Foundational to this excellent service is making real-time device performance information available. By maintaining a connection between your device and Xerox, we can reactively and proactively diagnosis problems, keeping you in business.
On the Desktop:
Xerox® devices are being developed with sophisticated diagnostic technology in the print driver that identifies and diagnoses equipment issues and offers solutions.
On the Web:
The solution to your question may just be a click away. You can engage social media outlets like Twitter and Facebook or join various forums to share and find information. You can enjoy online print driver updates, software releases, user documentation, tips, videos and answers to commonly asked questions.
You can also manage your account online, order supplies and submit meter reads. Our website is easily accessible through most browsers, including mobile devices.
On the Phone:
Some questions might require a phone call. Our expert representatives, including some engineers with over 25 years of field experience, have the background and skill set to help with even the most complex issues. In most cases, we’re able to solve your issues or answer your questions over the phone, without ever needing to send someone on-site. On-site Occasionally, you may require an on-site visit from a customer service engineer when a repair is necessary. We have service operations world wide that are ready to dispatch an experienced engineer when needed.
How it works: